CONTACT & FAQ
Have a question? Reuben’s on inbox duty. Most questions on shipping & returns are answered in the FAQs below. Can’t find it? Send us a message - please include your order number and any photos. We aim to reply within 24 hours (AEST/AEDT).
FAQ
SHIPPING
Q: How long does shipping take?
A: Our RAVE essentials arrive within 5-14 days depending on the product.
You’ll see live ETAs at checkout and get a tracking link once it’s on the way.
International shipping is offered to select regions.
RETURNS & EXCHANGES
30-day returns on unused items in original condition/packaging. Exchanges are easy -start a request and we’ll guide you. Refunds are issued to the original payment method once inspected. If something arrives faulty, we’ll sort it fast.
CARE & SIZING
Q: How do I care for my rave scarf?
A: Cold hand wash or gentle cycle in a wash bag, mild detergent, air dry - no bleach
COMMUNITY & FEATURES
Q: How can I get involved with the RAVESRUS vision?
A: Tag @ravesrus_aud and use #RAVESRUS. For longer clips DM us. We’ll be sure to gain permission before reposting - credit always given. Selected footage may appear in our yearly Rave Capsule.